1. How to cancel
- Sign in and open Billing from the account menu.
- Choose Cancel subscription and confirm.
- We email the workspace owner to confirm the cancellation and the date it takes effect.
Only the workspace owner, or someone they have given billing access, can cancel. If you cannot sign in, email support@merchvio.com from the owner's address and we will cancel for you.
2. When cancellation takes effect
At the end of the period you have already paid for. Until then everything keeps working. You can change your mind and restart before that date.
3. Reminders we send
- Before your 14-day free trial ends, with the plan, price and date the first payment would be taken, and how to cancel.
- Before each yearly renewal, with the amount, the date and how to cancel.
- A confirmation by email whenever a subscription starts, renews, changes or is cancelled.
4. The 14-day refund window
If a free trial turns into a paid plan, or a yearly plan renews, and you cancel within 14 days of that payment, we refund it in full. Just cancel on the Billing page and reply to the confirmation email asking for the refund, or email us. Refunds go back to the card you paid with, usually within 5 to 10 working days.
5. Other refunds
Outside that window we do not refund part-used months or years, except where the law requires it, where we have broken our terms, or where we remove a major paid feature or you object to a price change or a new sub-processor, in which case we refund any prepaid time you have not used.
6. After you cancel
When your paid period ends, the workspace becomes read-only for 30 days so you can sign in and export everything. After that the workspace, its data and its encryption key are deleted.
Questions about this page? Email privacy@merchvio.com or write to WaveSync NY LLC.