1. Who we are
Merchvio is provided by WaveSync NY LLC, registered in New York, United States ("we", "us"). "You" means the business that signs up, and the people it lets use its workspace.
2. For businesses
The service is for businesses and people acting for their trade, business or profession. By signing up you confirm that you are. Even so, we give every customer the protections the UK applies to consumer subscriptions: clear information before you pay, reminders before renewals, cancellation online and a refund window. Nothing in these terms takes away rights you have by law that cannot be excluded.
3. Your account and workspace
Your business gets its own workspace. The person who signs up is its owner and can invite others and decide what they can see and do. You are responsible for what happens in your workspace, for keeping passwords safe, and for telling us at once if you think someone has got in without permission. We recommend two-step sign-in for everyone.
4. Free trial
New workspaces start with a free trial of 14 days. We do not ask for a card to start. Before the trial ends we email you to remind you, with the price of the plan you picked and how to continue or cancel. If you do not choose a paid plan, the workspace pauses at the end of the trial: you can still sign in to choose a plan or export your data.
5. Plans, fees and tax
- Prices are shown on our pricing page in pounds, euros or US dollars, and exclude VAT and sales tax.
- You pay in advance, monthly or yearly. Yearly plans cost ten times the monthly price ("two months free").
- We add VAT or sales tax where the law requires. If you give us a valid VAT number and the reverse charge applies, we invoice without VAT and you account for it.
- There are no fees per order. Each plan has limits (orders a month, team members, channels and others). Order limits are soft: we tell you when you get close and suggest a larger plan, but we never charge for extra orders.
- Payments are taken by our payment provider, Stripe. If a payment fails we will tell you and try again for a short grace period before limiting the workspace to read-only.
6. Automatic renewal and reminders
Paid plans renew automatically at the end of each month or year until you cancel. Before a free trial turns into a paid plan, and before each yearly renewal, we email the workspace owner a reminder with the date, the amount and how to cancel online. You can see your next renewal date and price at any time on the Billing page.
7. Cancelling
You can cancel at any time, online, from the Billing page, in a few clicks and without contacting us. Cancellation takes effect at the end of the period you have paid for, and you keep full access until then. After that you can still sign in to export your data for 30 days, and then the workspace and its data are deleted.
8. Refunds
If you cancel within 14 days after a free trial turns into a paid plan, or within 14 days after a yearly plan renews, we refund that payment in full. Outside those windows we do not refund part-used periods, unless the law requires it or we have broken these terms. The details are in our refunds and cancellation policy.
9. Price changes
We may change our prices. If we do, we will email you at least 30 days before the change affects you, and existing customers keep the price they pay for at least 12 months after the change is announced. If you do not want to continue at the new price, you can cancel before it applies.
10. Acceptable use
You must use the service lawfully and in line with our Acceptable Use Policy. In short: no illegal goods or content, no attempts to break in or overload the service, and no use of it to send spam or to harm others.
11. Your data
Everything you put into your workspace stays yours. You give us permission to store and process it only to provide, secure and support the service for you. Where it includes personal data, our Data Processing Agreement applies and forms part of these terms. You can export your data at any time, on every plan. We do not sell your data and we do not use it to train AI models.
How we handle personal data about you and your team as our own customers is described in our Privacy Policy.
12. Our service
We will provide the service with reasonable skill and care, keep it secure as described on our security page, and fix problems as quickly as we reasonably can. We aim for 99.9% availability each month, not counting planned maintenance we tell you about in advance, but we cannot promise the service will never be interrupted. We may improve and change the service; if we remove a major feature you pay for, we will tell you in advance and you may cancel with a refund of any prepaid time you have not used.
13. Marketplaces and other services
The service connects to marketplaces, shops and other services that you choose (for example Amazon, eBay, Shopify or WooCommerce). Your use of those services is governed by their own terms. They can change or withdraw their connections without notice, and we are not responsible for what they do. We will do our best to keep connections working and to tell you when one is affected.
14. Suspension
We may limit or suspend a workspace if a payment is overdue after the grace period, if it breaks the Acceptable Use Policy, or if it puts the service or other customers at risk. Where we can, we will tell you first and give you a chance to fix the problem. While a workspace is limited for non-payment you can still sign in, pay and export your data.
15. Intellectual property
We own the service, its software and its design. You may use it for your business while your subscription lasts. You own your data and your content. If you send us ideas or feedback, we may use them freely.
16. Confidentiality
Each of us will keep the other's confidential information private and use it only for this agreement, except where the law requires otherwise.
17. Early-access features and advice
Features marked "early access" work but are still being tested and may change; they are provided as they are. Profit, tax, VAT and compliance figures in the service are calculated from the data you and your channels give it. They help you run your business but they are not legal, tax or accounting advice. Check important figures with your accountant.
18. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Otherwise, neither of us is liable for loss of profit, revenue, business, goodwill or data that could have been restored from a backup, or for indirect or consequential loss. Each party's total liability under these terms in any 12 months is limited to the fees you paid us in the 12 months before the event that caused the claim.
19. Your responsibilities
You are responsible for the data you put into the service and for having the right to use it, including telling your own customers and staff how their data is used. If a third party makes a claim against us because of data or content you put into the service unlawfully, you will cover our reasonable costs of dealing with it.
20. Ending the agreement
This agreement lasts while you have a workspace. You can end it by cancelling. We can end it by giving you 30 days' notice, or straight away if you seriously break these terms and do not fix it within 14 days of us asking. When it ends, the export period and deletion described in section 7 apply.
21. Changes to these terms
We may update these terms. For changes that matter, we will email the workspace owner at least 30 days before they apply. If you do not agree, you can cancel before then and we will refund any prepaid time you have not used.
22. Governing law and disputes
These terms are governed by the law of the State of New York, United States, and the courts there have jurisdiction, except that either of us may ask any court for urgent relief to protect confidential information or intellectual property. If the law where you are based gives you rights that cannot be excluded by choosing another law, you keep them. Before going to court, please email us so we can try to settle the matter quickly.
23. General
These terms, the Data Processing Agreement and the policies linked here are the whole agreement between us about the service. If any part is found unenforceable, the rest still applies. Neither of us may transfer this agreement without the other's consent, except that we may transfer it to a company that takes over the service, after telling you. We send notices to the owner's email address; you can send them to support@merchvio.com. Nobody else has rights under these terms.
Questions about this page? Email privacy@merchvio.com or write to WaveSync NY LLC.